Customer Help

Browse our FAQs for answers to common questions. We're here to help!

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

You can cancel your order before the item is shipped.

Can I amend my order?

Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.

Shipping, Returns & Exchanges

What are your delivery times?

We provide shipping all over Pakistan through TCS. Deliveries can take 3-5 business days. Bridal Wear delivery times are determined after reviewing your requirements and the season of delivery.

How do I track my order?

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS website for local order respectively, insert you’re tracking ID and track your order. http://www.tcscouriers.com/pk/tracking/default.aspx

Can you provide worldwide shipping?

Yes, we provide Global Shipping. For Global Shipping, it can take up to 10 days.

What is the exchange policy?

If you are not satisfied with your purchase, you may exchange it with another product. You must bring the article that needs to be exchanged to the nearest Amir Boutique store within 7 days of purchase along with the original receipt after informing and approval at support@amirboutique.com.

Can I return the product?

We do not accept returns for online orders.

Product

What if the product color varies?

Amir Boutique ensures that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, Amir Boutique do not accept responsibility for slight variances in color or style.

What if my merchandise does not fit?

You can perform a speed exchange of your purchase by going to the nearest store. Please remember to bring the invoice along with you. The exchange should be made in within 7 days of order delivery.

What if my merchandise is damaged?

We do a detailed check of all our products before packaging it. However, if your purchased item is damaged we will verify it and arrange exchange within 7 days of purchase.

Get in touch

Have questions about your order, or a general enquiry?