AMIR BOUTIQUE — DELIVERY, PAYMENT & CHARGEBACK POLICY

This Delivery, Payment & Chargeback Policy applies to purchases made from Amir Boutique through our website and other authorized sales channels.

By placing an order with Amir Boutique, customers acknowledge the terms below, subject to any rights that cannot legally be excluded.

1. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an order, including:

  • Full name
  • Complete delivery address
  • Correct phone number
  • Correct email address
  • Any delivery instructions necessary for successful delivery

Customers should review their information carefully before submitting an order.

Amir Boutique cannot be held responsible for delivery delays, failed deliveries, or parcels delivered incorrectly as a result of inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

2. ORDER CONFIRMATION

Once an order has been successfully placed, an order confirmation may be provided through the website, email, WhatsApp, SMS, or another available communication method.

Customers are responsible for reviewing their order details and informing Amir Boutique promptly if any information is incorrect.

Once an order has been dispatched, we may not be able to change its delivery address or other shipping information.

3. SHIPPING & DELIVERY

Amir Boutique uses third-party courier and logistics companies to deliver orders.

Once an order has been dispatched, customers may receive tracking information where available.

Delivery procedures vary depending on the courier, service, and destination country.

A courier may confirm delivery through:

  • Recipient signature
  • Recipient or receiver name
  • Photograph taken at the delivery location
  • Electronic delivery scan
  • GPS or location information
  • Delivery date and time
  • Tracking history
  • Courier system confirmation
  • Other Proof of Delivery (POD) information

Not every courier or delivery service obtains a physical signature.

4. PROOF OF DELIVERY (POD)

Where a delivery is disputed, Amir Boutique may obtain and rely upon available delivery records from the courier.

Proof of Delivery may include one or more forms of evidence, including a delivery photograph, signature, recipient name, tracking record, GPS/location data, courier confirmation, or other information supplied by the delivery company.

A courier tracking status showing "Delivered" is relevant evidence that the shipment was recorded as delivered, but it may be considered together with any other available evidence when investigating a dispute.

5. IMPORTANT — 7-DAY NON-DELIVERY REPORTING REQUIREMENT

If courier tracking shows your parcel as Delivered but you have not received it, you must notify Amir Boutique within 7 calendar days of the courier's recorded delivery date.

Please contact:

support@amirsboutique.com

and provide your:

  • Order number
  • Full name
  • Delivery address
  • Tracking number, if available
  • Details of the issue

Customers should also check with household members, neighbours, reception/security staff, building management, or any other person who may have accepted the parcel on their behalf.

Why complaints must be reported promptly

Courier companies may have limited periods during which they can investigate a delivery, contact the delivery driver, verify delivery details, or retrieve additional Proof of Delivery information.

Therefore, customers must report a missing parcel promptly and within the 7-day reporting period.

If a non-delivery complaint is submitted more than 7 calendar days after the recorded delivery date, Amir Boutique may no longer be able to obtain additional information or request a full investigation from the courier.

Late complaints will therefore be assessed using the tracking information, Proof of Delivery, communications, and other evidence that remains available.

This reporting requirement does not remove or restrict any consumer or payment-dispute rights that cannot legally be excluded.

6. DELIVERY TO ANOTHER PERSON

A parcel may, depending on the courier's procedures and the customer's delivery arrangements, be accepted by another person at or associated with the delivery location, such as a household member, employee, receptionist, security guard, or other authorized receiver.

Customers should therefore check whether another person received the parcel before reporting it as missing.

Where available, Amir Boutique may request recipient information or other delivery evidence from the courier.

7. DELIVERY DISPUTES

If a customer claims that an order has not been received, Amir Boutique will review the available evidence and may contact the courier to investigate.

Evidence considered may include:

  • Customer's order information
  • Billing and shipping information
  • Order confirmation
  • Invoice
  • Payment confirmation
  • Dispatch records
  • Tracking history
  • Proof of Delivery
  • Delivery photographs
  • Recipient information
  • Delivery date and time
  • Courier correspondence
  • Customer emails
  • WhatsApp or other customer communications
  • Previous communication concerning the delivery

Customers may be asked to provide additional information reasonably necessary to investigate the claim.

8. CHARGEBACKS & PAYMENT DISPUTES

We strongly encourage customers to contact Amir Boutique first if they experience a problem with an order.

This allows us to investigate the issue with the courier and attempt to resolve the matter.

If a customer initiates a chargeback, payment reversal, or other payment dispute, Amir Boutique reserves the right to contest the dispute where we believe the transaction was valid.

We may provide relevant evidence to our payment processor, acquiring bank, issuing bank, card network, or other financial institution handling the dispute.

Evidence may include:

  • Order confirmation
  • Invoice
  • Transaction details
  • Customer-provided billing information
  • Customer-provided shipping information
  • Payment records
  • Fraud-screening information available to us
  • IP/device information available through our payment provider
  • Dispatch records
  • Courier tracking
  • Proof of Delivery
  • Delivery photographs
  • Recipient information
  • Customer emails
  • WhatsApp conversations
  • Customer service records
  • Any other relevant evidence relating to the transaction

The filing of a chargeback does not itself establish that an order was not delivered, that a transaction was unauthorized, or that a refund is owed.

The final outcome of a card/payment dispute is determined under the applicable payment-provider, bank, and card-network rules.

9. CHARGEBACKS FOR "MERCHANDISE NOT RECEIVED"

If a customer files a chargeback claiming "Merchandise/Services Not Received", Amir Boutique may submit available evidence demonstrating fulfillment and delivery.

This may include the customer's order details, invoice, dispatch information, courier tracking, Proof of Delivery, delivery photographs, recipient information, delivery timestamps, and communications relating to the order.

Where tracking previously showed the parcel as delivered and Amir Boutique did not receive a non-delivery complaint within the 7-day reporting period, we may also provide records showing when, or whether, the customer first reported the alleged non-delivery.

The payment provider or card issuer will ultimately determine the chargeback according to its applicable rules.

10. UNAUTHORIZED TRANSACTION CLAIMS

Customers who believe that their card or payment method has been used without authorization should notify their payment provider and Amir Boutique promptly.

If an unauthorized-transaction chargeback is filed, Amir Boutique may provide all relevant information lawfully available to us to the payment processor or financial institution investigating the transaction.

This may include:

  • Order information
  • Billing information
  • Shipping information
  • Payment verification results
  • Fraud-screening information
  • IP/device information where available
  • Previous customer activity where relevant
  • Communications
  • Delivery information
  • Proof of Delivery

11. FALSE OR MISLEADING CLAIMS

Customers must provide accurate and truthful information when reporting missing parcels, unauthorized payments, or other order problems.

Where Amir Boutique reasonably believes a claim is fraudulent, intentionally misleading, or abusive, we reserve the right, where permitted by law, to:

  • Contest the claim using available evidence;
  • Restrict or refuse future orders;
  • Require additional verification for future purchases;
  • Require an alternative payment method;
  • Share relevant information with payment processors, couriers, financial institutions, or authorities where appropriate and lawful.

Nothing in this section prevents customers from exercising legitimate chargeback or consumer rights.

12. CUSTOMER RESPONSIBILITY TO MONITOR DELIVERY

Customers should monitor the delivery status of their order using the tracking information provided, where available.

Once an order is marked Delivered, customers should verify receipt promptly.

If the parcel cannot be located, the customer should contact Amir Boutique immediately and no later than 7 calendar days after the recorded delivery date so that we have the best opportunity to investigate with the courier.

13. INTERNATIONAL ORDERS

International shipments may be handled by multiple courier or logistics providers.

Delivery practices may vary between countries. Depending on the destination and courier, a signature may not always be collected.

Customers are responsible for providing a complete and accurate international delivery address and reachable contact information.

International customers must also report a parcel marked as delivered but not received within 7 calendar days of the recorded delivery date so that an investigation can be requested promptly.

14. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, refunds, damaged items, incorrect items, and related matters are governed by Amir Boutique's applicable Return & Exchange Policy.

Nothing in this Delivery, Payment & Chargeback Policy is intended to remove any statutory consumer rights that apply to a customer's purchase.

15. CUSTOMER COOPERATION

Customers are expected to reasonably cooperate with investigations into disputed deliveries or transactions.

We may request information such as:

  • Confirmation of the delivery address
  • Order number
  • Screenshots of relevant emails or messages
  • Date the issue was first noticed
  • Date the courier was contacted
  • Date Amir Boutique was contacted
  • Relevant courier correspondence
  • Other information reasonably necessary to investigate the claim

Failure to provide requested information may limit our ability to investigate or resolve the complaint.

16. RECORD KEEPING

Amir Boutique may retain relevant transaction, order, fulfillment, delivery, and customer-service records in accordance with our Privacy Policy and applicable law.

These records may be used where reasonably necessary to investigate complaints, prevent fraud, or respond to payment disputes and chargebacks.

17. ACCEPTANCE OF POLICY

By placing an order with Amir Boutique, customers acknowledge that they have had the opportunity to review the policies presented or linked during the purchasing process.

Customers are encouraged to contact Amir Boutique promptly if they experience any issue with an order rather than waiting for an extended period after delivery.

Nothing in this policy is intended to override rights or remedies that cannot legally be waived under applicable consumer protection laws, payment-provider rules, or card-network rules.

CONTACT US

For order, delivery, or payment-related concerns:

Amir Boutique
Website: https://www.amirboutique.com
Email: support@amirsboutique.com

Non-delivery complaints must be reported within 7 calendar days of the courier's recorded delivery date so that we can promptly request an investigation.